Can I request medication refills through Trimi's patient portal?

Yes, refills are automated through your subscription, but you can also request early refills or adjust your delivery schedule through the patient portal. Simply log in and navigate to 'My Medications' to view your refill status and make changes.

How do I request a dose change through Trimi?

Dose changes can be requested through 24/7 messaging in the patient portal. Describe your progress, any side effects, and why you'd like to adjust your dose. A physician typically reviews and responds within 24 hours, often same-day during business hours.

Does Trimi offer telehealth follow-up appointments?

Yes, Trimi provides telehealth follow-ups as part of your subscription. You can schedule video consultations with your physician or have asynchronous check-ins through secure messaging. Follow-ups are included at no additional cost.

Is Trimi support really available 24/7?

Yes, you can message your care team 24/7 through the patient portal. Clinical questions receive physician review, while urgent matters are escalated appropriately. Response times average under 4 hours during business hours and within 24 hours on weekends.

What can I manage through the Trimi patient portal?

The portal allows you to: message your care team, request dose changes, track shipments, view your prescription history, update payment and shipping info, download receipts for HSA/FSA reimbursement, access educational resources, and schedule telehealth appointments.

How quickly can I get a dose adjustment from Trimi?

Most dose adjustment requests are reviewed within 24 hours. If approved, your next shipment will reflect the new dose. For urgent adjustments, indicate this in your message and the team prioritizes review. Same-day approvals are common for straightforward requests during business hours.

Can I pause or skip a medication shipment?

Yes, you can pause your subscription or skip a shipment through the patient portal or by messaging support. Request changes at least 5 days before your next billing date to ensure the change takes effect before your next order processes.

How do I track my Trimi medication shipment?

Once your order ships, you'll receive an email with tracking information. You can also view shipment status in the patient portal under 'My Orders.' All shipments include temperature monitoring and typically arrive within 3-5 business days.

Trimi Patient Portal: Refills, Dose Changes & 24/7 Telehealth Support

Can I request refills, dose changes, or telehealth follow-ups through Trimi's patient portal?

Yes! Trimi's patient portal provides 24/7 access to request refills, dose adjustments, and telehealth consultations. Message your care team anytime, with typical responses within 4 hours during business hours. All follow-ups are included in your subscription.

Published: January 25, 2026

Trimi's patient portal puts you in control of your weight loss journey. From requesting refills to adjusting doses to 24/7 telehealth support, everything you need is accessible from your phone or computer. Here's how to make the most of these features.

Patient Portal Overview

Your Trimi patient portal is your central hub for managing every aspect of your treatment. Access it anytime at members.trytrimi.com or through your email links.

24/7 Messaging

Direct access to your care team

Manage Refills

View status & adjust schedule

Dose Changes

Request adjustments anytime

Telehealth

Schedule video consultations

Managing Medication Refills

Your medication refills are automated with your subscription, but you have full control to adjust as needed.

How Refills Work

Automatic Processing

Your refill is automatically processed 5-7 days before your previous supply runs out

Notification Email

You'll receive an email before each refill with details and tracking once shipped

Easy Adjustments

Skip, pause, or request early shipment through the portal or by messaging support

Request Early Refill

Need your medication sooner? Log into the portal and navigate to "My Medications" → "Request Early Refill." Available up to 7 days early.

Skip or Pause Shipment

Going on vacation or have extra supply? Skip your next shipment or pause your subscription through "Account Settings."

Requesting Dose Changes

Your dose may need adjustment as you progress through treatment. Trimi makes this process seamless:

How to Request a Dose Change

1
Log into your patient portal
Go to members.trytrimi.com
2
Click "Message Care Team"
Access 24/7 messaging with your providers
3
Describe your situation
Include: current dose, how long you've been on it, side effects, weight loss progress, and what change you'd like
4
Receive physician review
Most requests reviewed within 24 hours; often same-day during business hours

Common Reasons to Increase Dose

Weight loss has plateaued for 2+ weeks
Minimal side effects at current dose
Appetite suppression has diminished
Been on current dose 4+ weeks

Common Reasons to Decrease/Maintain Dose

Significant ongoing side effects
Rapid weight loss (2+ lbs/week sustained)
Approaching goal weight
Difficulty eating adequate nutrition

24/7 Support & Telehealth

Questions don't keep business hours, and neither does Trimi support. Here's what's available around the clock:

Always Available

Send messages anytime, day or night, through the secure portal

Fast Response

Average response under 4 hours during business hours; within 24 hours on weekends

Physician Review

Clinical questions reviewed by board-certified physicians, not just support staff

Types of Support Available

Clinical Questions

• Side effect management
• Dose adjustment requests
• Drug interaction concerns
• Symptom evaluation
• Treatment progress reviews

Account & Logistics

• Shipping inquiries
• Billing questions
• Subscription changes
• Address updates
• Receipt requests (HSA/FSA)

Scheduling Telehealth Appointments

While most care happens through secure messaging, video consultations are available when you need face-to-face interaction:

Telehealth Appointments Include:

Initial consultations (if preferred over async)
Quarterly progress reviews
Complex medical discussions

Medication switching consultations
Side effect troubleshooting
Weight maintenance planning

Cost: Telehealth appointments are included in your subscription at no additional charge.

Additional Portal Features

Shipment Tracking

Real-time tracking for all medication shipments with temperature monitoring

Prescription History

View your complete medication history, doses, and refill dates

Document Center

Download receipts, prescriptions, and documentation for records

Educational Resources

Access guides on injection technique, diet optimization, and more

Account Management

Update payment methods, shipping address, and preferences

Health Logging

Track your weight, side effects, and progress over time

Ready for Convenient Care?

Join thousands of patients managing their weight loss journey through Trimi's seamless patient portal. Start your free consultation today.

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