How to Cancel My Noom Med Subscription (2026)
Cancel your Noom Med GLP-1 subscription in 4 steps. What happens to your medication, refund eligibility, and where to switch for cheaper compounded GLP-1.
Quick Answer: How to Cancel Noom Med (the Noom GLP-1 program)
- Start with a new provider FIRST (e.g., Trimi compounded tirzepatide from $125/month) to avoid treatment gaps.
- Request your medical records from Noom Med for continuity of care.
- Initiate cancellation through Noom Med's official channels (account dashboard or written email to support).
- Get written confirmation of cancellation and verify the next billing cycle shows no charge.
Noom Med and Trimi are completely separate, unaffiliated companies. This guide is informational and based on publicly available information about Noom Med's subscription model. Always check Noom Med's current cancellation policy directly on their website.
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Why Patients Cancel Noom Med
Noom Med is the GLP-1 weight-loss program from Noom (the broader behavioral coaching platform). Noom Med adds compounded tirzepatide or semaglutide on top of Noom's coaching subscription. Pricing varies but typically combines a Noom subscription fee plus medication costs. Patients cancel for cost reasons, not using the Noom app features, or finding more affordable medication-only providers.
If you've decided to cancel Noom Med, this guide walks you through the practical steps, common pitfalls, and what to do about your prescription continuity. The most important thing: start with your new provider before canceling, so you don't have a gap in your GLP-1 treatment.
Step-by-Step Cancellation Process
Noom Med cancellation requires navigating Noom's broader account system. Because Noom Med is layered on top of Noom's coaching subscription, you may need to cancel both components separately.
- 1Log into your Noom account at noom.com/account
- 2Navigate to 'Subscription' → find both your Noom Med and Noom coaching subscriptions
- 3Cancel each subscription component separately (Noom Med medication, then the underlying Noom coaching subscription if you don't want it)
- 4If the in-app cancel option isn't accessible, contact support@noom.com requesting cancellation in writing
- 5Confirm cancellation of BOTH the medication and the coaching subscription via written confirmation
Things to Watch For
Noom's billing model is complex — Noom Med (medication) and Noom (coaching) may be separate subscriptions; verify both are canceled if you want a clean exit
Noom is known for aggressive retention offers and discount tactics — compare against alternatives before accepting
Noom subscriptions are notoriously difficult to cancel via the app — be persistent or use written email cancellation as backup
Annual Noom subscriptions may have proration; medication subscriptions are usually month-to-month
Refund Policy
Noom's refund policy is restrictive. Many users report difficulty obtaining refunds even on prepaid annual plans. Document everything in writing, and if needed, dispute charges with your credit card company as a fallback. Noom Med medication subscription refunds typically follow the same restrictive pattern.
If You Believe You're Owed a Refund
Document every interaction in writing (email is best). If Noom Med's response is unsatisfactory and you believe you're owed money back, you can dispute the charge with your credit card company. Most credit cards offer chargeback protection for billing disputes within 60-90 days of the transaction.
Where to Switch for Continued GLP-1 Treatment
If you're canceling because of cost, consider compounded tirzepatide or semaglutide from a specialized telehealth provider. Trimi offers compounded tirzepatide from $125/month and compounded semaglutide from $99/month — significantly lower than Noom Med's typical pricing — with provider consultation, ongoing support, and pharmacy partnerships disclosed publicly.
Trimi vs Noom Med: At a Glance
| Feature | Noom Med | Trimi |
|---|---|---|
| Tirzepatide pricing | ~$199-$299/mo | From $125/mo |
| Semaglutide pricing | Varies by plan | From $99/mo |
| Bundled coaching/program fees | Often included (mandatory) | Not bundled |
| Provider consultations | Included | Included |
| Pharmacy partnerships disclosed | Sometimes | Yes |
| Cancellation | May require retention flow | Easy month-to-month exit |
Frequently Asked Questions
How do I cancel Noom Med?
Noom Med cancellation requires navigating Noom's broader account system. Because Noom Med is layered on top of Noom's coaching subscription, you may need to cancel both components separately.
Will I be refunded for the current month?
Noom's refund policy is restrictive. Many users report difficulty obtaining refunds even on prepaid annual plans. Document everything in writing, and if needed, dispute charges with your credit card company as a fallback. Noom Med medication subscription refunds typically follow the same restrictive pattern.
What happens to my prescription after I cancel?
Your existing medication on hand remains yours. New refills will not be processed after cancellation. Request your medical records before canceling so your next provider has dosing history and clinical context.
Should I cancel before starting a new provider?
No. Always start with your new provider FIRST and confirm medication shipment before canceling. This avoids treatment gaps that can disrupt your titration schedule and progress.
Are Noom Med and Trimi related?
No. Noom Med and Trimi are completely separate, unaffiliated companies. Canceling one has no effect on the other.
How quickly can I start with Trimi after canceling?
Immediately. Trimi's intake takes 10-15 minutes online, provider review happens within 24-48 hours, and medication ships within 3-5 business days. The transition can typically happen within a week.
What if Noom Med won't let me cancel?
Document everything in writing. Email cancellation requests create a paper trail. If the company continues to charge after a documented cancellation request, dispute the charges with your credit card company as a fallback.
Related Reading
Disclaimer: Noom Med subscription terms may change. Always verify cancellation policy directly with Noom Med before initiating cancellation. This content is for informational purposes only and does not constitute legal or medical advice.