Membership policy guide · Updated October 8, 2026 · Trimi Editorial Team
Mochi Membership Pause Policy: Refills, Cancellation and Refunds
Check Mochi's documented refill controls, valid cancellation channels and refund cutoffs before taking a break. Sources checked October 8, 2026.
Is there a Mochi membership pause option?
The public terms we checked do not describe an automatic membership pause. They describe canceling paid membership and modifying or canceling medication subscriptions. Ask Mochi about any account-specific arrangement before assuming it stops either charge.
Disclosure: Trimi sells a competing treatment program. This guide explains published account and billing terms checked October 8, 2026. It is not a clinical review or assessment of treatment outcomes.
Membership and medication have different deadlines
Mochi's Terms of Use, section 4, separate membership from automatic medication fulfillment. Changing a refill can leave membership billing active. Canceling paid membership also cancels medication subscriptions that require it. Check both statuses.
| Your goal | Published action | What to confirm |
|---|---|---|
| Change a refill | Select Modify before pharmacy submission. | Order status and continuing membership charges. |
| End membership | Cancel in the account or by phone before renewal. | Term end and dependent medication subscriptions. |
| Take a temporary break | Ask support about your account. | Charges, restart requirements and written confirmation. |
How to cancel paid membership
Under section 4's cancellation rules, select cancel subscription in your Mochi account or call (619) 648-1247. Email to hello@joinmochi.com is not a valid cancellation method. Cancel before renewal to avoid the next term's charge.
Cancellation takes effect at the current term's end. Paid services remain available until then, after which the account returns to free membership with limited services. Save the effective date and confirm renewal is stopped.
Change a refill before it reaches the pharmacy
The same terms allow cancellation or a modification request through Modify on the medication page before a refill request is sent to a pharmacy for fulfillment. Check that status separately from the membership renewal date. A request after submission is outside the published modification window.
If you restart a medication subscription later, its fee may differ from the earlier rate. Ask for the current quote and requirements rather than assuming your previous terms carry forward.
Cancellation and refund eligibility
The refund terms exclude partially used membership periods but allow case-by-case refunds at Mochi's discretion. Any discretionary amount is capped at the fee paid in the preceding month. A month in which you received provider services is ineligible for a discretionary membership-fee refund.
Medication fees become nonrefundable once an order is sent to a pharmacy for dispensing. The refund page treats prescription sales as final and directs suspected filling errors to support for investigation.
Your account and refill checklist
- Check the membership renewal date and next medication order status.
- Decide whether you want a refill change, membership cancellation or a support request about a temporary break.
- Use the published channel before the relevant deadline. Save confirmation and the effective date.
- Recheck both subscriptions. Ask support to resolve unclear statuses or charges.
- Discuss any treatment interruption with the prescribing clinician. Billing cancellation does not explain how to stop or restart medication.
Mochi's FAQ describes provider messaging and account tools. Use them for treatment questions.
Considering a different provider?
You can start an assessment through Trimi. A new provider must evaluate your history and treatment needs. An intake does not cancel Mochi or guarantee a prescription, the same dose or refill timing.
Start your online visitFor billing context, see our Mochi tirzepatide pricing and membership guide or Trimi plan and shipping guide.
Frequently asked questions
Can I pause my Mochi membership?
The public terms checked October 8, 2026 do not describe an automatic membership pause. They describe membership cancellation and medication subscription changes. Ask Mochi about any account-specific option and continuing charges.
How do I cancel my Mochi membership?
Select cancel subscription in your account or call (619) 648-1247 before renewal. Cancellation takes effect at the current term's end and also cancels medication subscriptions that require active paid membership.
How do I stop an upcoming Mochi refill?
Select Modify on the medication page before the refill request is sent to a pharmacy. Confirm the order status and requested change. Membership cancellation does not make an already submitted pharmacy order refundable.
Can I cancel Mochi by email?
Mochi's terms say email to hello@joinmochi.com is not a valid cancellation method. Use the account option or listed phone number for membership cancellation, and Modify on the medication page for a pending refill.
Does Mochi refund unused membership time or medication?
Partially used membership periods are not refundable except at Mochi's discretion, with exclusions and limits. Receiving provider services that month excludes a discretionary membership refund. Medication fees are nonrefundable once the order is sent to a pharmacy for dispensing.
Sources and verification
Checked October 8, 2026. The Terms of Use were updated September 22, 2026. Confirm current terms and your account status directly with Mochi.
This guide is not medical advice. Discuss prescription treatment and any interruption with a licensed provider.