Trimi Patient Portal: Messages, Orders and Plan Requests
Open my.trytrimi.com to message your care team, track your order and request changes to your plan. Request it in the portal; Trimi's team confirms.
Written by Trimi Editorial Team. Updated . 10 min read. This help guide does not imply a clinical review. Portal labels can change; ask Support if your account shows different options.
Quick answers
Access: Open my.trytrimi.com in your browser. For access problems, use Sign-in help.
App: The portal is a website you open on your phone or computer.
Pause or end a plan: Request it online and keep Trimi's confirmation. The term already paid for remains subject to its agreement and refund policy.
Contact: Use portal Chat, Contact Trimi or email care@trytrimi.com. You can send a message at any time; response times vary.
What can you do in the Trimi patient portal?
The portal brings care messages, order tracking, health records and account requests into one place. These task names help you find the relevant area; they are not a promise that every option is available for every account or order.
| Task | Where to look |
|---|---|
| Ask about medication, a dose or side effects | Chat, then Doctor/Nurse (Clinical Team) |
| Ask about billing, shipping or your account | Chat, then Support |
| Track a shipment | Home, then Track Order |
| Request a shipment-date change | Home, then Manage Next Shipment |
| Request a dose review for a refill | Home, then Adjust Next Dose; the provider reviews and decides |
| Record an injection | Home, then Add Dose |
| Log weight, side effects or notes | Home, then Add Health Records |
| Find your next payment and shipment dates | Home, then My Treatments |
| Request a pause, renewal change or end to a plan | Treatments, your plan, Plan, then Manage Your Subscription |
| Download a payment receipt | Treatments, your plan, Payment, a Succeeded payment, then Download Receipt |
| Download a prescription | Treatments, the eye icon next to Prescriptions, then the download icon |
| Update a card or shipping address | Manage Account, then Billing & Shipping |
| Update email, phone or password | Manage Account, then Profile |
| Find your injection schedule | Shots |
How do I message my provider, and how fast will they reply?
Open Chat and choose Doctor/Nurse for clinical questions, or Support for billing, shipping and account questions. Messages are included in the plan price. Response times vary. If you think you are having a medical emergency, call 911 rather than waiting for a portal reply.
Use the + beside the message box when you need to attach a photo or document. A message requesting a prescription or dose change is a request for provider review, not approval.
How do I cancel Trimi or turn off renewal?
Request it in the portal; Trimi's team confirms. The change is not final until you receive confirmation.
- Sign in at my.trytrimi.com.
- Open Treatments and select your active plan.
- Open Plan, then Manage Your Subscription. Follow the available renewal or End Subscription request prompts. Renewal controls apply to monthly and quarterly plans.
- Keep the confirmation. If you cannot find an option or have a charge approaching, message Support in Chat.
Turning off renewal does not refund or prorate a term already paid for. Before a provider issues your prescription, you can request cancellation under the Refund and Cancellation Policy. Once the prescription is issued, that order is final, subject to the policy's exceptions. Multi-month early-exit requests are reviewed case by case.
| Plan | Semaglutide | Tirzepatide | Billing term | Request and paid term |
|---|---|---|---|---|
| Monthly | $175 | $235 | Billed monthly | Request renewal to be turned off before the next payment; keep Trimi's confirmation. The paid term is not refunded or prorated. |
| Quarterly | $435 | $597 | Billed every 3 months | Request renewal to be turned off before the next payment; keep Trimi's confirmation. The paid term is not refunded or prorated. |
| 6-month | $720 | $1,050 | Billed upfront for 6 months | The selected prepaid term remains in place. Ask Support to confirm continuation and any next payment before the term ends. |
| Annual | $1,188 | $1,500 | Billed upfront, 12-month commitment | The selected prepaid term remains in place. Ask Support to confirm continuation and any next payment before the term ends. |
Can I request a pause instead of ending my plan?
Yes. Open Treatments, select your plan and request a pause under Plan and Manage Your Subscription, or message Support in Chat. Trimi's team confirms the request. Confirm the next shipment, payment and resume dates with Support; do not assume a notice period or pause limit from this guide.
After two or more missed weekly doses, the restart dose is often lower than the one you stopped on, because going straight back to your old dose can bring back nausea and vomiting. That's a decision for your provider, so message them before your first dose back.
Dr. Sean Arora, MD, Provider, Arora Health (Trimi's clinical partner)
Approved by Dr. Sean Arora, MD on
A pause or early stop does not satisfy the six continuous months required by the 6-month money-back policy. Its one qualifying path also requires medication taken as directed, completed provider check-ins, starting and six-month weights logged in the portal and no weight lost between those weigh-ins. It is a commercial commitment, not a medical guarantee; results vary.
Does Trimi have a mobile app?
As of October 29, 2026, the Trimi patient portal is a website at my.trytrimi.com, not an Apple App Store or Google Play app. Open it in your phone's browser. A similarly named app is not proof that it belongs to Trimi.
Where is my order?
Open Track Order on Home for the status and tracking shown for your order. Once prescribed, medication typically arrives within 36 hours by free next-day air. Medication ships free overnight once compounded; Hawaii is excluded from overnight shipping and can take longer. These are typical times, not a delivery commitment.
A provider's prescription, a pharmacy shipment and carrier-confirmed delivery are separate steps. Follow the actual status in your account rather than assuming that a prescription status means a package has shipped. If tracking says delivered but the package is missing, contact Support within 24 hours.
How do I update my payment method, address or plan?
Open Manage Account, then Billing & Shipping. Use Add New to add a card and make it the default, or the pencil beside the address to request an update. Save the change. Profile contains your email, phone and password settings.
For a plan switch, message Support before the next shipment. Ask the team to confirm the effective date, the selected term and full amount due. A move to a shorter term does not automatically refund or shorten a prepaid commitment.
To download a receipt, open Treatments, select your plan, open Payment, select a Succeeded payment and choose Download Receipt. Your HSA or FSA administrator decides whether an expense qualifies and which documents it requires. Confirm that your selected checkout accepts your HSA or FSA card before paying.
How do I update my weight or health information?
Use Add Health Records on Home to log weight and other information for your provider. A starting and six-month weight must both be logged for the 6-month money-back policy, alongside every other condition in that policy.
Tell your care team about changes in medication, supplements or health conditions. Your provider decides whether treatment remains appropriate. Do not change a prescription from instructions in a help article.
Is the Trimi portal the same as TrimRx?
No. Trimi at trytrimi.com and TrimRx are separate, unaffiliated companies. Trimi's portal is my.trytrimi.com and uses Bask Health software. Check your order confirmation to confirm which company you used.
Is my information in the portal private?
Trimi's portal uses Bask Health. The Trimi Privacy Policy explains how Trimi collects, uses and shares personal information. To report an account concern, contact Trimi through its official contact page.
Common portal questions
How do I access my Trimi patient portal?
Open my.trytrimi.com in your browser. Use Sign-in help if you cannot access your account. Your portal is for care messages, order tracking and account requests after you start with Trimi.
How do I cancel Trimi or turn off renewal?
Request it in the portal; Trimi's team confirms. Open Treatments, select your plan, open Plan and Manage Your Subscription, then follow the available request prompts. Keep the confirmation. Turning off renewal does not refund or prorate a term already paid for; cancellation and early-exit requests follow the refund policy.
Can I request a pause instead of ending my plan?
Yes. Open Treatments, select your plan and request a pause under Plan and Manage Your Subscription, or message Support in Chat. Trimi's team confirms the request. Confirm the next shipment, payment and resume dates with Support; do not assume a notice period or pause limit from this guide.
Does Trimi have a mobile app?
As of October 29, 2026, the Trimi patient portal is a website at my.trytrimi.com, not an Apple App Store or Google Play app. Open it in your phone's browser. A similarly named app is not proof that it belongs to Trimi.
How do I message my provider and when will they reply?
Open Chat and choose Doctor/Nurse for clinical questions, or Support for billing, shipping and account questions. Messages are included in the plan price. Response times vary. If you think you are having a medical emergency, call 911 rather than waiting for a portal reply.
Is the Trimi portal the same as TrimRx?
No. Trimi at trytrimi.com and TrimRx are separate, unaffiliated companies. Trimi's portal is my.trytrimi.com and uses Bask Health software. Check your order confirmation to confirm which company you used.
Where is my Trimi order?
Open Track Order on Home for the status and tracking shown for your order. Once prescribed, medication typically arrives within 36 hours by free next-day air. Medication ships free overnight once compounded; Hawaii is excluded from overnight shipping and can take longer. These are typical times, not a delivery commitment. A provider's prescription, a pharmacy shipment and carrier-confirmed delivery are separate steps.
How do I update payment details or download a receipt?
Open Manage Account, then Billing & Shipping. Use Add New to add a card and make it the default. To download a receipt, open Treatments, select your plan, open Payment, select a Succeeded payment and choose Download Receipt. Your HSA or FSA administrator decides whether an expense qualifies and which documents it requires. Confirm that your selected checkout accepts your HSA or FSA card before paying.
Sources and policies
- Refund and Cancellation Policy
- Published main-catalog prices
- Terms of Service
- Privacy Policy
- Sign-in help
- Bask Health, the portal software platform
New to Trimi?
Compounded semaglutide is $175 billed monthly, or $99 a month equivalent on the annual plan ($1,188 upfront, 12-month commitment). Compounded tirzepatide is $235 billed monthly, or $125 a month equivalent on the annual plan ($1,500 upfront, 12-month commitment). Plans include medication if prescribed, injection supplies, provider access and shipping. Compounded medications are not FDA-approved.
Sign in to your patient portal, or start an online visit if you are considering treatment.
More on trimi
This is general account information, not medical advice. A licensed provider decides whether to prescribe. Compounded medications are not FDA-approved.