How it works
A clear path.Support at every step.
Start with your health history. Get an individual provider review, pharmacy preparation if prescribed, and ongoing care.
The questionnaire takes about 5-10 minutes.
Complete your online visit
Share your health history, current medications and treatment goals.
Get a provider decision
A licensed provider reviews your information and may ask follow-up questions. A prescription is not assured.
Receive medication, if prescribed
A state-licensed pharmacy prepares your prescription. Medication ships free overnight once compounded.
Continue with care
Use provider messaging and follow-up reviews for questions, tolerability and clinically appropriate dose changes.
Before you begin
- Your medical history
- A list of current medications
- Your questions and treatment goals
Know the timing and terms
Delivery typically takes 2-4 days end to end. Review and preparation times vary.
Review the amount due and billing term before paying.
See plan prices and termsRead the refund policy
Ready for the first step?
Complete an online health questionnaire. A licensed provider reviews whether treatment is appropriate for you.
Questions before you begin
How long does the process take from start to finish?
The online questionnaire takes about 5-10 minutes. Delivery typically takes 2-4 days end to end, including provider review and pharmacy preparation. Timing varies; this is an estimate, not a promised delivery date.
Do I need to have video appointments?
The standard process starts with an online health questionnaire. Your provider may request more information or additional evaluation when needed for your care.
What if I'm not approved for treatment?
If a provider determines that treatment is not appropriate, no prescription is issued. Review the payment and refund terms shown during the online visit, and contact support for help with a billing question.
Can I cancel a Trimi annual plan or get a refund?
The annual plan is a 12-month commitment. Turning off renewal does not automatically cancel or refund the current prepaid term. Contact Trimi through the patient portal or contact page to request a change and obtain confirmation. The published refund policy explains pre-prescription cancellations, medical ineligibility, shipment problems and the conditional 6-month money-back policy. If a licensed provider advises you to stop treatment, contact the care team to discuss your plan and applicable refund terms.
What kind of support do I get?
Your plan includes provider messaging, care-team support and dose reviews when clinically appropriate. Your provider decides which treatment changes fit your history and response.